Microsoft Dynamics CRM is the leading Customer Resourcing and Management tool used to record customers, customer conversations, leads, convert leads to opportunities, convert opportunities into a sale, prepare estimates / quotations and convert these to invoices.
Dynamics CRM is also used for stock control and inventory management, so each item sold can be tracked. As a manager, you can determine which leads are significant, also to check performance of sales teams.
The Microsoft Dynamics CRM series is a blend of instructor training, community training and e-learning provided to cover Dynamics CRM installation, configuration, deployment, Customer Service and Sales Management. We offer a full solution through on-site corporate training packages upskilling your staff to engage with this exciting and enjoyable, reliable and trusted product.
Please note that public courses in AX, NAV and CRM are now retired, also Microsoft no longer runs the CRM exams. We can however still offer private on-site deliveries for corporate clients of CRM 2013.
You are expected to be using Dynamics Online available as part of Office 365.
Courses offered at various locations across the UK by MBIT Training Ltd include: